Terms of Service

Services Description

HealthDekho provides comprehensive healthcare technology solutions including but not limited to:

• HelloDoc: Digital ecosystem for medical professionals
• HealthHub: Unified healthcare platform connecting patients and providers
• LIMS: Laboratory Information Management System
• EMR: Electronic Medical Record system for eye care
• Hospital Management Systems: Comprehensive healthcare facility management
• Custom Healthcare Solutions: Tailored technology implementations

User Eligibility and Registration

Eligibility

You must meet the following requirements to use our services:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• For healthcare professional features, possess valid medical credentials
• Not be prohibited from using our services under applicable laws

Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

Intellectual Property Rights

Our Intellectual Property

All content, features, and functionality of our services, including but not limited to software, text, graphics, logos, and trademarks, are owned by HealthDekho HealthCare Private Limited and are protected by intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for their intended purpose, subject to these Terms.

User Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a license to use, store, and process such content solely for the purpose of providing our services.

Healthcare Compliance

Our services are designed to comply with applicable healthcare regulations. Users must:

• Comply with all applicable healthcare privacy laws and regulations
• Maintain appropriate safeguards for protected health information
• Use the platform in accordance with professional licensing requirements
• Report any compliance concerns or violations promptly
• Maintain valid professional credentials and licenses

Payment Terms

For paid services:

• Fees are specified in your service agreement
• Payment is due according to agreed terms
• We may modify fees with advance notice
• Unpaid fees may result in service suspension
• Refunds are provided according to our refund policy

Termination

By You

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations incurred prior to termination.

By Us

We may suspend or terminate your access immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activities
• Threats to security or integrity of our services
• Extended periods of inactivity
• Non-payment of fees

Dispute Resolution

Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Arbitration

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with Indian arbitration laws, except where prohibited by law.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the modified Terms.

General Provisions

• Severability: If any provision is found unenforceable, remaining provisions remain in effect
• Waiver: Failure to enforce any right does not constitute a waiver
• Assignment: You may not assign these Terms without our consent
• Entire Agreement: These Terms constitute the entire agreement between parties
• Force Majeure: We are not liable for delays due to circumstances beyond our control