Privacy Policy
Last updated: April 8, 2026
Introduction
HealthDekho HealthCare Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare technology platforms and services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and contact details
- Professional credentials for healthcare providers
- Company or organization information
- Login credentials and authentication data
Health Information
For healthcare providers using our platforms, we process protected health information (PHI) and electronic medical records as required for platform functionality. This data is handled in strict compliance with applicable healthcare regulations.
Technical Information
- Device information and identifiers
- IP address and location data
- Browser type and version
- Usage data and analytics
How We Use Your Information
We use collected information for the following purposes:
- To provide, maintain, and improve our healthcare technology platforms
- To process transactions and manage user accounts
- To communicate with you about our services, updates, and support
- To ensure platform security and prevent fraud
- To comply with legal obligations and regulatory requirements
- To analyze usage patterns and enhance user experience
- To provide customer support and respond to inquiries
Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for sensitive data transmission
- Secure data storage with access controls
- Regular security audits and vulnerability assessments
- Compliance with healthcare data security standards
- Employee training on data privacy and security
- Incident response and breach notification procedures
Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in platform operations
- Healthcare Partners: With connected healthcare facilities and providers as necessary for service delivery
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
We do not sell your personal information to third parties for marketing purposes.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain data processing activities
- Withdrawal: Withdraw consent where processing is based on consent
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Healthcare-related data is retained in accordance with applicable medical record retention requirements.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
HealthDekho HealthCare Private Limited
Email: hr@healthdekho.com
Phone: +91 9167431474
7, Damji Shamji Industrial Estate,
Vikhroli West, Mumbai,
Maharashtra – 400083